How to succeed with your chatbot without wasting your team’s time?

August 9, 2019

In the digital age, we are not short of new ideas or new projects. And it's up to the IT department to make it happen. Chatbot projects are thriving, should it be for internal or external clients. We will explore how to make the most of these technologies that are going to change the way of making business.

You have an FAQ? You have a problem!

August 9, 2019

Users of a website want answers to their questions. We can think at thousands of ways of answering their questions. We can reorder the website in the optimal manner but the easiest is simply to answer their questions they ask. A few years ago, it was too time consuming or too consuming... Today, the chatbot technology can solve this issue.

How and why to use (or not) the Customer Chat Plugin on Facebook Messenger?

August 9, 2019

Since Facebook Messenger launched the Customer Chat Plugin, it is possible to start conversations with your clients on Messenger from your landing page. We will analyse the advantages and drawbacks of the tool.