The question of customer experience and the digital transformation that companies are experiencing is leading banks to rethink. Made-to-measure, accessible 24/7 and on our favorite smartphones...
We speak a lot about chatbots, but what are their real impact on economic life? According to a study by Oracle, companies would begin to see the real benefits of using chatbots.
Its undeniable, chatbots are gradually taking their place within our companies. Development of turnover, improvement of the customer experience, branding… The chatbot is everywhere… Including in human resources! Did you know that?
Finding a property is often the stake of a lifetime. Alone, two or more ;) It’s often a stressful time. Once purchased, the management of this property is not much simpler and each subject becomes a burden to deal with. Who pays what? How does a condominium work?
Banks are in full digital transformation. By leveraging technology to improve customer experience, they are developing more and more personalized service that drive business growth.
In the digital age, we are not short of new ideas or new projects. And it's up to the IT department to make it happen. Chatbot projects are thriving, should it be for internal or external clients. We will explore how to make the most of these technologies that are going to change the way of making business.
Users of a website want answers to their questions. We can think at thousands of ways of answering their questions. We can reorder the website in the optimal manner but the easiest is simply to answer their questions they ask. A few years ago, it was too time consuming or too consuming... Today, the chatbot technology can solve this issue.
Since Facebook Messenger launched the Customer Chat Plugin, it is possible to start conversations with your clients on Messenger from your landing page. We will analyse the advantages and drawbacks of the tool.