Customers always have questions, be ready to answer them. This will make them trust you and increase your customer engagement.
Answering your customers' queries via chat is faster than by email and easier than by phone. Customers can reach for you when they want to.
With AI you can automate parts of the conversation. This saves your support time, so they can concentrate on complex queries.
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In just a few days, we had a first version of the chatbot that we enhanced rapidly over time. Today, after 5 months live, more than 180 000 conversations were automated, reducing as much the pressure on our support team.
Ideta helped us build an HR chatbot, in order to automate the most frequent questions. The editor enables us to simply develop our use case with no line of code. We are very happy with the tool and our coworkers with the experience.