Ideta

What is Dialogflow?

Dialogflow is a development framework owned by Google for building AI powered chatbot. It uses NLP, a field in machine learning to process human language.

Dialogflow translate natural human language into data that machine can handle and then, respond to your customer accordingly. By using Dialogflow you can simulate natural conversation experiences with your customer and boost their engagement.

always be there for your customers

Boost customer satisfaction and engagement

Customers always have questions, be ready to answer them. This will make them trust you and increase your customer engagement.

Answer your customers fast and efficiently

Answering your customers' queries via chat is faster than by email and easier than by phone. Customers can reach for you when they want to.

Automate your customer support

With AI you can automate parts of the conversation. This saves your support time, so they can concentrate on complex queries

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who is it for?

E-commerce Websites

When customers have queries about a product they can get their answer fast and proceed to their purchase.

SaaS Company

Software can be tricky to understand, you can explain your product directly to your customer and reassure them

Internal Use Cases

You can process HR request, IT support and more throught the live chat. You can integrate the chat with all your internal tools

Landing Pages

Chatbots and LiveChats are very multipurpose. It can help your get better conversion rates. Contact us, to know more

E-commerce Websites

When customers have queries about a product they can get their answer fast and process to their purchase.

Saas Company

Software can be tricky to understand, you can explain your product directly to your customer and reassure them

HR Management

You can process HR request throught the live chat. You can integrate it to all your HR tools and platforms

and more...

Chatbots and LiveChats are very multipurpose. Connect them to your favorites API and boost their efficiency

CLEAN INTERFACE WITH MANY FEATURES

Assign conversation to agents

Your support agents can easily assign multiples conversations to themselves or take over another one

Use pre-save answers to reply fast

Save most used replies and simply click on it to respond to your customers. This saves time and keep answers consistent

Keep track of conversations' data

See all the data users exchanged during the conversation, like email, names and more

Connect a chatbot to automate conversations

Connect a chatbot and automate replies. This make you gain time and reduce your support agents' workload

What do our customers say ?

"Ideta really helped us to make a chatbot that matches our design needs. As designers, we are very picky about the way any element on our chatbot will look. With Ideta we could easily achieve the result we wanted."

Agathe Machavoine

"It really helped my business during lock down. I had many order taken via the chatbot and many questions have been asked by clients. They left their email address and I contacted them back."

Adélaïde Bigot

"Developing a chatbot with Ideta is what coding should be: less a matter of syntax knowledge but the pure beauty of devising a structure that makes sense, with no logical error and with an economy of lines"

Alexandre C.

"Ideta helped us build an HR chatbot, in order to automate the most frequent questions. The editor enables us to simply develop our use case with no line of code."

Sylvie Sovis

"Easy setup Versatile use Great and reactive support."

Thomas Brodacki

The Ideta platform is complete and is very suitable for use within a customer service department.Our interlocutors are extremely reactive and listen to our needs, which allows us to a possible future developments.

Maéva Roubaud

"It allows to build more effectively and with some ease pretty everything we want around a chatbot."
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Lao-Dja Tchala

"Easy setup Versatile use Great and reactive support."

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Thomas Brodacki

"Very short implementation time, a team that responds very quickly to our requests, immediate adoption of our employees."
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Sylvie Sovis

real time chat
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What is Dialogflow?