Dialogflow is a development framework owned by Google for building AI powered chatbot. It uses NLP, a field in machine learning to process human language.
Dialogflow translate natural human language into data that machine can handle and then, respond to your customer accordingly. By using Dialogflow you can simulate natural conversation experiences with your customer and boost their engagement.
Customers always have questions, be ready to answer them. This will make them trust you and increase your customer engagement.
Answering your customers' queries via chat is faster than by email and easier than by phone. Customers can reach for you when they want to.
With AI you can automate parts of the conversation. This saves your support time, so they can concentrate on complex queries