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ideta chatbot builder

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Frequently Asked Questions

What is the difference between Basic design personalization and Advanced design personalization?

Basic personalization enables you to only change the colours of your bot and with Advanced personalization can also change your pop-up image and change its behaviours.

What if I need more sessions?

Let's talk. We'll find a solution!

What happens when I exceed my number of sessions?

Your bot cannot be used anymore. Behavior changes according to channel. Contact us for more details.

What if I need an additional support seat?

Do not hesitate to contact us. We'll find a solution.

What if I want a premium support for one of my builders?

Do not hesitate to contact us. We'll find a solution.  

What if I want a support for one of my support agent?

Do not hesitate to contact us. We'll find a solution.  

Do I have to enter my credit card to sign up?

No, you don't. You only need an email address and a password.

Do paid plans have a free trial?

Yes, you can try our chatbot builder and all advanced features for free until you are ready to publish your work. Then, once published, you still have 14 days to test it live for free.

Can I unsubscribe at any time?

Yes.

Can I switch plan at anytime?

Yes. As your business grows, so do your needs. We have flexible plans that you can change anytime you want.
You can also downgrade at any time but who wants that?

Can you help me build my chatbot?

Yes, contact us and we will discuss your need.

Do you have pricing for custom needs?

Yes. Contact us so we can chat and determine what you want.

Can I add third-party's apps?

Yes. We have prebuilt integrations you can use to connect to some third party softwares. If not available our API connector will do the job perfectly.

I have more questions...

Contact us here, or use our live chatbot at the bottom right of this page.