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Small Businesses Upgrades: 6 Changes You Need To Make Now

Find out how you can upgrade small businesses in 2022. These six changes can improve your ROI and ensure better staff and customer satisfaction.

Lead Acquisition: A Focus on Email

Lead Acquisition: A Focus on Email

Lets talk about Lead Acquisition throught Emails! Our experts, Yanis, Brian, and Mary-Ellen will walk you through the process of collecting email, making sure they are valuable, using them to get leads.

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Small Businesses Upgrades: 6 Changes You Need To Make Now

Small Businesses Upgrades: 6 Changes You Need To Make Now
May 9, 2022

Find out how you can upgrade small businesses in 2022. These six changes can improve your ROI and ensure better staff and customer satisfaction.

Top 5 Chatbots For Your Website To Boost Company Revenu

Top 5 Chatbots For Your Website To Boost Company Revenu
May 2, 2022

Chatbots versatility can truly boost your earnings by providing quick customer support. We found those Top 5 Chatbots for this purpose

When to Automate Customer Service and When Not To

When to Automate Customer Service and When Not To
April 25, 2022

You can save money on customer service with automation. If you want to know when to automate customer service and when not to, then read on!

Microsoft Teams Chatbot

Microsoft Teams Chatbot
April 18, 2022

Do you want to learn how to deploy your Microsoft Teams Chatbot in a few steps? Stick with us and you will find what you're looking for, and more!

Artificial Intelligence, Automation, And The Future Of Work

Artificial Intelligence, Automation, And The Future Of Work
April 11, 2022

There will be plenty of jobs for human beings in the future, but all of them will use machine learning, artificial intelligence, and AI to some degree

Best 7 AI Chatbots for Customer Service Performance

Best 7 AI Chatbots for Customer Service Performance
April 4, 2022

Let's dive in on the best AI Chatbots for Customer Service! We are going to go over each functionnalities and find the best.

What is NLP & how to use it

What is NLP & how to use it
March 28, 2022

What is NLP anyway? Well, it is the key ingredient to make chatbots more intelligent and let them learn from their interactions!

IVR Customer Service - Use Cases and Best Practices

IVR Customer Service - Use Cases and Best Practices
March 21, 2022

Customer service tools are getting more creative everyday. One such tool is IVR Customer Service, and if you want to know how - you can find out here!

Instagram Auto Reply tools: an easy introduction

Instagram Auto Reply tools: an easy introduction
March 17, 2022

Instagram auto reply tools are the newborn in the social marketing environment. In this article, we will focus on their main uses and functionalities

IVR in Banking - Is It Useful and Why Do Banks Use It?

IVR in Banking - Is It Useful and Why Do Banks Use It?
March 14, 2022

Want to know how IVR in banking works? Or why do banks use IVR systems in their daily operations? Look no further! You can find the answers you need here!

Smart IVR Introduction - What Is It and Why You Should Use It

Smart IVR Introduction - What Is It and Why You Should Use It
March 7, 2022

Many people think that all IVR systems are the same. We are here to tell you they're not, and to introduce you to the concept of Smart IVR.

IVR System - Everything You Need to Know About It and More

IVR System - Everything You Need to Know About It and More
February 28, 2022

Automating tasks has become extremely popular nowadays. Automation can be done an IVR System. How? Find out all about it here!

4 Ways Chatbots Can Automate Your Content Strategy

4 Ways Chatbots Can Automate Your Content Strategy
February 21, 2022

Automate your content strategy with a chatbot is quite easy! Here 4 ways a chatbot help you gain time with all your content strategy!

How to connect your chatbot to Stripe?

How to connect your chatbot to Stripe?
February 14, 2022

With a Stripe Chatbot you can enable clients to make paiement directly within the conversation! This can increase your conversion rate

5 tools you need to have in your toolkit to meet your lead generation goals

5 tools you need to have in your toolkit to meet your lead generation goals
February 7, 2022

Meeting your Lead Generation Goals can be hard if you don't have the right tools available...Let us show you 5 type of tools you need, and 15 tools to try!

10 Innovative Chatbots Examples from Top Brands

10 Innovative Chatbots Examples from Top Brands
January 31, 2022

Lets look at the Top 10 innovative Chatbots from different brands! Chatbots help to connect brands directly with users and generate leads & support.

Product Walkthrough | Everything You Need to Know

Product Walkthrough | Everything You Need to Know
January 24, 2022

Wondering what a product walkthrough is? Or if it is useful? This article will help you find out and learn everything you need about product walkthroughs!

Chatbot Support Tips and Tricks to Get Started On the Right Foot

Chatbot Support Tips and Tricks to Get Started On the Right Foot
January 17, 2022

Chatbot Support has become a vital part of the daily business for many companies. Wonder why? Well, stick with us and find out!

Customer Follow Up - Why Do It and How to Do It

Customer Follow Up - Why Do It and How to Do It
January 10, 2022

We've all heard of companies doing customer follow up regurarly. But, why do they do it? And, how do they do it? Well, wonder no more and find out here!

Facebook Auto Liker | What Is It and What Can You Use It For

Facebook Auto Liker | What Is It and What Can You Use It For
January 3, 2022

With this FREE auto liker tool, automatically like your fan's facebook comments! This will make your online presence better and with greater response rates!

A conversational form converts much more. Statistics speak clearly

A conversational form converts much more. Statistics speak clearly
January 3, 2022

Conversational Form convert more than traditional web form and even multi-step form. The UX is way smoother via a conversational form, also called chatbot

Chatbot text to speech software:an introduction

Chatbot text to speech software:an introduction
December 27, 2021

Chatbot text to speech tools provide users with interesting functionalities and are particularly helpful in education and for visually impaired people

How To Automate Customer Activation

How To Automate Customer Activation
December 20, 2021

Customer activation is that 'aha!' moment when customers realize the benefits of your product, lets see how you can improve it and increase your sales!

How to Automate Customer Onboarding

How to Automate Customer Onboarding
December 13, 2021

Good customer onboarding is more than just sending a welcome email to your customers. It is all about building an ongoing relationship with them quickly

Chatbot Integrations - Tutorial for All Platforms

Chatbot Integrations - Tutorial for All Platforms
December 6, 2021

Connect your Ideta's chatbot everywhere with its scripts. With Ideta’s chatbot builder, you can make a chatbots in a few days and without coding

Guide To Automating Your Customer Retention

Guide To Automating Your Customer Retention
November 29, 2021

The goal of customer retention is to convert first-time buyers into repeat customers. It is a vital aspect of running a business

SaaS Onboarding Guide | A Detailed View Into the World of Onboarding

SaaS Onboarding Guide | A Detailed View Into the World of Onboarding
November 22, 2021

Onboarding is crucial for every SaaS business. So, if you are a part of the SaaS world or want to be, this article is for you.

Ultimate Guide of Marketing Automation

Ultimate Guide of Marketing Automation
November 17, 2021

Marketing automation is one of the most important ways to optimize your marketing efforts. It allows you to save time and money.

Why and how to build a chatbot for Line

Why and how to build a chatbot for Line
November 15, 2021

Line is a popular social network in Japan, Korea, Thailand. Building a chatbot for Line can be the right strategy to take your business in Far East Asia

SMS chatbot: the undervalued marketing tool

SMS chatbot: the undervalued marketing tool
November 10, 2021

Experience proves that an SMS chatbot can be an easy-to-build and effective marketing tool exactly because of its apparent flaws. Let’s discover why

NLP use cases: What is NLP used for?

NLP use cases: What is NLP used for?
November 8, 2021

NLP is a leading technology today. In this article, you are going to find a quick outlook on main NLP use cases by industry and NLP applications

What is Conversational AI?

What is Conversational AI?
November 3, 2021

Conversational AI technology makes it possible for chatbots and virtual agents to communicate with humans and answer queries in a human-like manner.

The main 3 ways of using AI for customer service

The main 3 ways of using AI for customer service
November 1, 2021

How using AI for customer service can enhance the user experience and the benefits for companies? Here is description of the 3 main ways AI can.

Advantages of Conversational AI for Your Business

Advantages of Conversational AI for Your Business
October 27, 2021

You've heard about AI. But, do you know about the advantages of conversational AI that can benefit your business? If not, you can read all about them here!

Bot Phone Calls | What Are They and How Can You Use Them

Bot Phone Calls | What Are They and How Can You Use Them
October 25, 2021

Bot phone calls were recently introduced to the market and are already making their mark. Let's find out what exactly are they and how can you use them!

Cons of Chatbots | Are They Really Worth Your While?

Cons of Chatbots | Are They Really Worth Your While?
October 20, 2021

There are good sides and there are bad sides to everything. Here, you can find out about the cons of chatbots and get to know their dark side!

Google My Business Messaging | A Beginners Guide

Google My Business Messaging | A Beginners Guide
October 18, 2021

Google My Business Messaging is a must-have, especially for small and local businesses. But, why is it a must and how can you set it up? Find out here!

Chatbot on Whatsapp | A Combination We Didn’t Know We Need

Chatbot on Whatsapp | A Combination We Didn’t Know We Need
October 13, 2021

You might strive towards better customer satisfaction. One way to do so is to utilize Chatbot on Whatsapp. Why this specific combination? Let’s find out!

Why chatbots fail? 7 common limitations of chatbots

Why chatbots fail? 7 common limitations of chatbots
October 11, 2021

Chatbots can fail, like any other technology. In this article, we are going to outline the seven main reasons why chatbot fail and the possible fixes

7 Benefits Of Custom Chatbot For Better Business Development

7 Benefits Of Custom Chatbot For Better Business Development
October 6, 2021

A Custom chatbot is your one-stop solution for fast, responsive, and 24/7 customer support. But its benefits stretch beyond just that...

Christmas Chatbot – Santa’s Newest Little Helper That Can Boost Sales

Christmas Chatbot – Santa’s Newest Little Helper That Can Boost Sales
October 4, 2021

It’s never too early to do some Christmas shopping. So, it’s the right time for you to learn about how a Christmas Chatbot can boost your Christmas sales!

Over 101 best examples of Facebook engagement posts

Over 101 best examples of Facebook engagement posts
September 29, 2021

A list of over 101 suggestions, tricks, and examples of Facebook engagement posts.Use them to craft great Facebook content

Facebook Viral Post Benefits | What “Going Viral” Means in 2021

Facebook Viral Post Benefits | What “Going Viral” Means in 2021
September 27, 2021

A Facebook Viral Post can make your company the newest Internet sensation in a matter of seconds. Here are the endless possibilities of after you go viral!

Everything You Need to Know About FAQ Chatbots

Everything You Need to Know About FAQ Chatbots
September 22, 2021

Learn all you need to know about FAQ chatbots including the different types of chatbots and their benefits. Easily answers user's questions!

How Can a Shopify Chatbot Boost Your Conversion Rates?

How Can a Shopify Chatbot Boost Your Conversion Rates?
September 20, 2021

A Shopify Chatbot can help you increase your sales and spread the word about your products. Here, you can learn how to boost your conversion rates with it.

13 tips for designing a great chatbot UI taken for the best chatbot UI examples

13 tips for designing a great chatbot UI taken for the best chatbot UI examples
September 15, 2021

Looking at good chatbot UI examples is a good way to learn chatbot UI design. Here comes my list of tips and tricks for an engaging conversational UX flow

Is an HR chatbot worth it?

Is an HR chatbot worth it?
September 13, 2021

Human resources can get from an HR chatbot substantial productivity and saving time improvements. But there are some limits that it is better to know before

Chatbot privacy and the law: how good design helps us avoid getting into troubles

Chatbot privacy and the law: how good design helps us avoid getting into troubles
September 8, 2021

A quick examination of chatbot privacy problems and the appropriate and the design solutions to address them that any kind of organization can implement

10 best Facebook questions for engagement

10 best Facebook questions for engagement
September 6, 2021

Asking questions is a tried and tested way to generate engagement in your Facebook Group or Page. Here comes 10 great ideas for good questions

Zapier & Chatbot | The Automation Power Couple of Today

Zapier & Chatbot | The Automation Power Couple of Today
September 3, 2021

Adding Zapier to your Chatbot is an excellent way to step up your game. It can help you create and maintain a competitive advantage in the market.

Chatbots for customer service: how can customer service chatbots improve it?

Chatbots for customer service: how can customer service chatbots improve it?
September 1, 2021

Why shift from humans to chatbots in customer service? The main advantages & benefits of a chatbot for customer service are explained for dummies.

Why Make a Squarespace Chatbot

Why Make a Squarespace Chatbot
August 30, 2021

If you’re interested in the characteristics and benefits of a Squarespace chatbot, make sure you continue reading our article!

Wix Chatbot | A Tool to Get Ahead of Competition in 2021

Wix Chatbot | A Tool to Get Ahead of Competition in 2021
August 24, 2021

With a Wix Chatbot, you can get ahead. We know that doing business online can be tricky. Competition is dense, and people are coming and going every day.

Whitelabel Chatbot: Why Switch to Customer Support Automation

Whitelabel Chatbot: Why Switch to Customer Support Automation
August 23, 2021

Whitelabel chatbot can offer your customers a personal, human-like chat experience, available 24/7. Brand your chatbot to your color!

Chatbot Facebook Messenger Benefits

Chatbot Facebook Messenger Benefits
July 21, 2021

If you’re looking to integrate a Chatbot Facebook Messenger, make sure you read our article to find out more about its benefits and how to implement it.

Why Do You Need a Call Center | Small Business Benefits

Why Do You Need a Call Center | Small Business Benefits
July 19, 2021

Today, it's essential you find a way to gain and maintain a competitive advantage. Here's how you can benefit from a call center small business!

How to Measure Engagement Rate on Facebook

How to Measure Engagement Rate on Facebook
July 14, 2021

You’re wondering how to measure engagement rate on Facebook? Make sure you continue reading our article to find out about calculating your engagement rate!

Why a restaurant chatbots can help you grow

Why a restaurant chatbots can help you grow
July 12, 2021

Chatbots can be a great asset for any kind of restaurant when they are used properly. Let us discover how to make the most of a restaurant chatbot

How Chatbots Healthcare Are Transforming the Industry

How Chatbots Healthcare Are Transforming the Industry
July 7, 2021

If you're wondering about the use of chatbots healthcare, their benefits, and the future of healthcare, make sure you keep on reading to find out more!

Chatbot Use Cases: What Bots Can Do for Different Industries

Chatbot Use Cases: What Bots Can Do for Different Industries
July 5, 2021

If you want to know what are the chatbot use cases in different industries and how they ease the working process, continue reading our article to find out!

6 ways a B2B chatbot can boost your marketing

6 ways a B2B chatbot can boost your marketing
June 28, 2021

How a B2B chatbot can boost your business? Here comes the top 6 reasons why business-to-business companies adopt chatbots and why you should too!

What is Dialogflow fulfillment (w/ examples)

What is Dialogflow fulfillment (w/ examples)
June 28, 2021

The Fulfillment webhook is one of the most complicated notion in Dialogflow. You need to understand the key concepts of Dialogflow: intents and entities.

What Is NLP for Chatbots and How Can You Use It?

What Is NLP for Chatbots and How Can You Use It?
June 21, 2021

NLP chatbots use AI. They learn and expand their knowledge from each interaction, better understanding the context and entirety of a message.

Why are chatbots so important for your marketing strategy?

Why are chatbots so important for your marketing strategy?
June 18, 2021

Chatbots are, and will, be a key factor of success in any marketing strategy in the future and the reason does not lay on cost-saving.

A quick and easy introduction to natural language processing

A quick and easy introduction to natural language processing
June 14, 2021

Natural language processing has what it takes to be the next tech revolution. Let us understand what it is, its uses, and its implications for organizations

7 Reasons Why You Should Use a Live Chat for Your Website

7 Reasons Why You Should Use a Live Chat for Your Website
June 8, 2021

Live chat is an excellent option for today’s competitive business environments. Customers find live chat as a convenient solution to get the real-time responses they need. In turn, this type of customer support enhances customer retention rates, customer loyalty, and satisfaction. But that’s not where it ends.

How to Become a Self-Serve Product in 3 steps

How to Become a Self-Serve Product in 3 steps
May 31, 2021

Self-serve is the easiest way to acquire increasingly new customers, and also is the most affordable customer acquisition methods out there. A customer should be able to achieve your value offering without the need to interact with a sales or a support representative.

Facebook Auto Comment (Free Tool)

Facebook Auto Comment (Free Tool)
April 27, 2021

The Facebook Auto Reply tool automatically send a replies to users who comments on your Facebook posts. It can replies directly to the user's comment and it can send a private message to the user. This tool is useful to automate your Facebook Marketing Strategy

Email Lead Acquisition: How to get qualified emails and convert them

Email Lead Acquisition: How to get qualified emails and convert them
April 21, 2021

Your email list can be your greatest asset as long as you acquire them correctly and you make sure they are qualified. Don't spam your prospect with low quality content and really take care of your list and nuture them.

Deploy your chatbot with Google Tag Manager

Deploy your chatbot with Google Tag Manager
April 15, 2021

Easily add your chatbot to your website by using Google Tag Manager.

Recruitment Chatbots: How can they help you get the best candidates for your open positions

Recruitment Chatbots: How can they help you get the best candidates for your open positions
April 8, 2021

Chatbots are a new way to make hiring processes easier. They are a helpful tool for recruiters and help them automate tedious tasks like filtering out resumes or scheduling interviews. Learn about how recruitment chatbots can help your HR team

LiveChat best practices in 2021 - 9 Tips to Follow

LiveChat best practices in 2021 - 9 Tips to Follow
March 25, 2021

Let us guide you through livechat best practices in 2021! Livechats are very powerful tools, besides being customer friendly, live chats also have many others benefits like increasing sales, helping your support team and more.

Improve lead generation with Chatbots

Improve lead generation with Chatbots
March 3, 2021

Chatbots are very powerful tools that can be used in a wide variety of contexts. So why couldn’t they be used for lead generation? In this article, we will guide you through the top reasons why you should use an Ideta chatbot in order to improve your lead generation strategy and get your business noticed.

Integrate Ideta's Chatbot to Webflow

Integrate Ideta's Chatbot to Webflow
February 24, 2021

Webflow and Ideta’s chatbots are great together. Ideta enables you to design your chatbot to your liking, and Webflow is a powerful website builder. So it is only natural that Ideta’s chatbot on webflow’s website is the best combinaison possible.

A virtual salesperson for each one of your product

A virtual salesperson for each one of your product
February 18, 2021

Sephora is also surfing on the chatbot trend ! With a world of beauty that is becoming digital, this new step asserts the brand in its digital transformation and its attachment to the millennial target.

Why conversational marketing is essential to your Business?

Why conversational marketing is essential to your Business?
February 11, 2021

Companies must think about implementing conversational marketing in their business to create human bonds with their customers. It allows companies to build stronger and long-lasting relationships with their customers through automated, real-time conversations on social media or the company's website.

How Chatbots can be useful for HR?

How Chatbots can be useful for HR?
February 4, 2021

The HR function is changing! The HR chatbot is the tool that will help develop a real "employee service" like customer service. Today, it is possible to automate 80% of these questions... A solution that would then allow the HR department to focus on more strategic areas.

Top 7 reasons why your business needs a LiveChat in 2021 (Update)

Top 7 reasons why your business needs a LiveChat in 2021 (Update)
December 30, 2020

A LiveChat is a software which enables your customer service team to strike up real-time conversations with customers while they are visiting your company’s website. By instantly connecting customers with one of your support agents, you will be able to improve customer satisfaction and increase customer engagement.

8 mistakes you make with your Chatbot and how to correct them

8 mistakes you make  with your Chatbot and how to correct them
December 22, 2020

If you plan to build a chatbot or if you already have one, but it doesn’t work as much as you hope, keep an eye open for those mistakes, we will tell you how to resolve them.

Why use chatbots in your business | Top 9 Reasons

Why use chatbots in your business | Top 9 Reasons
December 1, 2020

Why use chatbots? Chatbots are becoming customers' and companies’ best allies, they can instantly respond to users queries and reduce your team workload.

Top 10 reasons why you should use real estate Chatbots

Top 10 reasons why you should use real estate Chatbots
November 25, 2020

In this article we will guide you through the top 10 benefits of a real estate chatbots for buyers, tenants and property owners.

How to build a high-performance Chatbot with Dialogflow?

How to build a high-performance Chatbot with Dialogflow?
October 26, 2020

Dialogflow is an advanced natural language understanding platform which allows you to build complex conversational Artificial Intelligence chatbots

10 Chatbot best practices

10 Chatbot best practices
October 1, 2020

By following these 10 best practices, build a flawless chatbot and let your users enjoy discussing with it! It's important to ensure that your chatbot is pleasant to use so nobody get frustrated!

Uses of Artificial Intelligence in Chatbots

Uses of Artificial Intelligence in Chatbots
September 24, 2020

Artificial Intelligence basically means “machine intelligence”. It offers chatbots the possibility to understand complex queries and to provide personalised answers or solutions.

Chatbots: allies of students and applicants

Chatbots: allies of students and applicants
July 27, 2020

Whether it is to get an information, make an appointment or fill in some paperwork, students send emails or call the administrative staff of their university on a regular basis. These numerous requests sometimes lead to longer response times as the university’s administration office needs to answer each student separately, devoting them a lot of time when they could be focusing on other more complicated tasks.

Easily build a Chatbot for Slack

Easily build a Chatbot for Slack
July 27, 2020

Slackbots are chatbot that are integrated in the Slack interface and they can deal with a wide range of tasks like answering your team queries, publishing welcome messages, managing your channel, and many more. Let's build a slackbot that tell you the weather together!

Create your own Chatbot in just a few days, without coding

Create your own Chatbot in just a few days, without coding
June 24, 2020

To create a chatbot, it seems rather logical that one should know the basics of programming. However, with Ideta’s software, you can easily create and deploy your own personalised chatbot without coding.

The story behind the success of our Chatbot : do's and don'ts

The story behind the success of our Chatbot : do's and don'ts
November 29, 2019

Livechats are efficient lead generation tools but they don't bring their full potential without chatbots. Our chatbots bring the highest conversion rate of the page, reduce bounce rate

Banks- How chatbots can help your customer relationships?

Banks- How chatbots can help your customer relationships?
October 9, 2019

The question of customer experience and the digital transformation that companies are experiencing is leading banks to rethink. Made-to-measure, accessible 24/7 and on our favorite smartphones...

Chatbots - A source of economy and a ROI booster

Chatbots - A source of economy and a ROI booster
October 9, 2019

We speak a lot about chatbots, but what are their real impact on economic life? According to a study by Oracle, companies would begin to see the real benefits of using chatbots.

What is a chatbot and how does it work?

What is a chatbot and how does it work?
October 9, 2019

In simple terms, a chatbot is a robot capable of answering the questions of its users.

How to automate 80% of repetitive tasks and release HR teams?

How to automate 80% of repetitive tasks and release HR teams?
October 9, 2019

Its undeniable, chatbots are gradually taking their place within our companies. Development of turnover, improvement of the customer experience, branding… The chatbot is everywhere… Including in human resources! Did you know that?

You have an FAQ? You have a problem!

You have an FAQ?  You have a problem!
August 9, 2019

Users of a website want answers to their questions. We can think at thousands of ways of answering their questions. We can reorder the website in the optimal manner but the easiest is simply to answer their questions they ask. A few years ago, it was too time consuming or too consuming... Today, the chatbot technology can solve this issue.

Add Facebook Chat Plugin to your website | No-code Livechat

Add Facebook Chat Plugin to your website | No-code Livechat
August 9, 2019

Learn all about the Facebook Customer Chat Plugin, and discover a tool to build your chatbot on Facebook without coding.