A LiveChat is a software which enables your customer service team to strike up real-time conversations with customers while they are visiting your company’s website. By instantly connecting customers with one of your support agents, you will be able to improve customer satisfaction and increase customer engagement.
If you plan to build a chatbot or if you already have one, but it doesn’t work as much as you hope, keep an eye open for those mistakes, we will tell you how to resolve them.
As the world is becoming even more interconnected and digitised, chatbots are becoming customers’ and companies’ best allies. Chatbots are conversational robots programmed and designed to instantly answer users’ questions.
Given the multiple benefits they bring chatbots are rapidly gaining ground in the real estate industry. In this very competitive environment, they are even becoming a must.In this article we will guide you through the top 10 benefits of Ideta’s chatbots for real estate agencies, buyers, tenants and property owners.
Dialogflow is an advanced natural language understanding platform (or Natural Language Processing platform) which allows you to build complex conversational Artificial Intelligence (AI) tools like chatbots and voicebots.
Buiding a chatbot accurately is essential if you want to add a real asset to your businesses. Be sure to follow these 10 tips and best practices to ensure a top-notch chatbot in 2020.
Artificial Intelligence basically means “machine intelligence”. It offers chatbots the possibility to understand complex queries and to provide personalised answers or solutions.
Conversational marketing is one of the best way to transform your leads into real customers. With this strategy you can build a strong relationship with your customers on many channels.
Whether it is to get an information, make an appointment or fill in some paperwork, students send emails or call the administrative staff of their university on a regular basis. These numerous requests sometimes lead to longer response times as the university’s administration office needs to answer each student separately, devoting them a lot of time when they could be focusing on other more complicated tasks.
Slackbots are chatbot that are integrated in the Slack interface and they can deal with a wide range of tasks like answering your team queries, publishing welcome messages, managing your channel, and many more. Let's build a slackbot that tell you the weather together!
To create a chatbot, it seems rather logical that one should know the basics of programming. However, with Ideta’s software, you can easily create and deploy your own personalised chatbot without coding.
Dialogflow is a powerful tool developed by Google. It does Natural Language Processing. This is a field of artificial intelligence that enables machine to understand human language. Developers use Dialogflow in order to be able to extract information from user input.
Livechats are efficient lead generation tools but they don't bring their full potential without chatbots. Our chatbots bring the highest conversion rate of the page, reduce bounce rate
The question of customer experience and the digital transformation that companies are experiencing is leading banks to rethink. Made-to-measure, accessible 24/7 and on our favorite smartphones...
We speak a lot about chatbots, but what are their real impact on economic life? According to a study by Oracle, companies would begin to see the real benefits of using chatbots.
In simple terms, a chatbot is a robot capable of answering the questions of its users.
Its undeniable, chatbots are gradually taking their place within our companies. Development of turnover, improvement of the customer experience, branding… The chatbot is everywhere… Including in human resources! Did you know that?
Finding a property is often the stake of a lifetime. Alone, two or more ;) It’s often a stressful time. Once purchased, the management of this property is not much simpler and each subject becomes a burden to deal with. Who pays what? How does a condominium work?
Banks are in full digital transformation. By leveraging technology to improve customer experience, they are developing more and more personalized service that drive business growth.
In the digital age, we are not short of new ideas or new projects. And it's up to the IT department to make it happen. Chatbot projects are thriving, should it be for internal or external clients. We will explore how to make the most of these technologies that are going to change the way of making business.
Users of a website want answers to their questions. We can think at thousands of ways of answering their questions. We can reorder the website in the optimal manner but the easiest is simply to answer their questions they ask. A few years ago, it was too time consuming or too consuming... Today, the chatbot technology can solve this issue.
Since Facebook Messenger launched the Customer Chat Plugin, it is possible to start conversations with your clients on Messenger from your landing page. We will analyse the advantages and drawbacks of the tool.