Multilingual Chatbots and the Many Benefits They Offer
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Multilingual chatbots can benefit you a lot, especially if you work on an international market or have a global business with customers from all over the world.
But before we get into how a multilingual chatbot can benefit you, we need to cover the basics. That way, you will understand what multilingual chatbots are, what they do, how you can build them, and more. Then, you can decide if you need a multilingual chatbot or not.
So, without further ado, let’s begin!
What Are Multilingual Chatbots?
Multilingual chatbots are chatbots that can communicate with people in multiple languages. In general, a chatbot is a program that uses Natural Language Processing and Artificial Intelligence to communicate with people without the need for human assistance.
A multilingual chatbot does the same thing but in multiple languages. It can answer questions, ask questions, and provide information in the language that the person prefers.
Nowadays, these kinds of chatbots are a must for international businesses that work with people from different countries. Also, if you serve customers from all over the world, a multilingual chatbot can help you immensely.
But how can multilingual chatbots help you? What do you get if you have one? Let’s find out!
Benefits of Multilingual Chatbots
There are many benefits that you can take advantage of by using a multilingual chatbot. So, let’s explore some of the most popular ones so that you can get a better idea of how powerful this tool can be!
Reliable Worldwide Customer Support
Reliable customer support is essential for any business, even more so for global businesses that serve an international customer base.
However, to have reliable customer support in place that can cater to your worldwide customers, you need to hire multiple people that speak different languages. And that can be expensive and sometimes impossible.
Fortunately, multilingual chatbots can help you out here. Namely, they can replace all the people you need to hire and do the entire job themselves. You can program them to ask the customer which language they want to use and then use that language to communicate with them. But how do you find out which languages you will need to use?
Well, that’s easy. You can conduct a survey to see which languages your customers prefer the most. Also, you can see from which countries your customers visit your website and decide which languages you need that way.
However, usually, you won’t have to worry much about that because most chatbots can use hundreds of languages by default.
Improved Customer Engagement
Your customer engagement and satisfaction will go through the roof if you provide people with the chance to talk to you in their native language. Many people will appreciate the fact that you have made an effort to make them more comfortable, and they’ll be much more satisfied with your service, even if they’re having problems with some of your products or services.
You Can Save Money and Time
As we mentioned, multilingual chatbots can do the work of hundreds of people. Imagine how much money you would save if you didn’t have to hire ten or more people to handle simple questions and requests in multiple languages.
Your chatbot will be able to handle all of your interactions via live chat, and it will do so in multiple languages. And if there’s a question it can’t answer, then it will simply transfer the customer to a human agent or schedule a call.
The best part, however, is the fact that both you and your employees will save a lot of time if you have a chatbot by your side. Namely, you won’t have to answer simple questions all day. That way, you can focus on more important, business-related tasks.
24/7 Customer Support
International companies have to keep track of time differences constantly and make sure that someone is always available for their international customers. However, that’s hard to do, especially if you have customers in countries with huge time differences.
But if you have a chatbot, your customers will get the help they need - no matter when they contact you. Multilingual chatbots will be online all day and all night. So, no matter where your customer is from, they will receive a response immediately after they write something in the live chat box. And nothing beats 24/7 customer support.
How Can You Build Multilingual Chatbots?
Building multilingual chatbots is easier than you think. Namely, you don’t have to be a programmer or a coder to build your chatbot. Both beginners and more advanced users can do it.
If you know how to code and build your own chatbot, then you can create your multilingual chatbot yourself if you want. However, you can use software companies if you don’t have the skills to build a chatbot.
Software companies can build everything for you based on what you need. You’ll only have to tell them what you want your chatbot to do and which languages you want it to use. Thus, you’ll be able to build your chatbot with no code.
Last Words on Multilingual Chatbots
From this article, we can clearly see that multilingual chatbots are highly beneficial. They can do the work of hundreds of people and communicate in hundreds of languages. Also, they can save you money and the hassle of hiring people who speak certain languages.
What’s best, setting up a multilingual chatbot, is fairly easy. Both beginners and more advanced users can do it. So, you either build it yourself or hire a company that specializes in chatbots to do it for you.
All in all, having a multilingual chatbot will be beneficial for you and your customers. That’s why so many international businesses use them. So, don’t wait anymore; set up your chatbot today and enjoy the benefits!