Its undeniable, chatbots are gradually taking their place within our companies. Development of turnover, improvement of the customer experience, branding… The chatbot is everywhere… Including in human resources! Did you know that?
The demands of the HR department are numerous: questions about the payroll, setting up a Time Savings Account, holiday entitlements, salary evolution, training… so many that it is easy to measure the workload of this service to respond very often to the same operational issues.
The solution? The development of an HR chatbot, through the use of Artificial Intelligence, to ensure better productivity of the HR department.
You don’t believe it? The return on this investment is very real. First a chatbot is a virtual employee working 24/7, without pay! Of course there will be costs of investment and maintenance, but the can still pay bug thanks to the time saved in the routine processes of the HR service it took care of.
Conversely, the HR team can focus on more complex projects such as employee well-being, change of policy or even talent acquisition.
A study conducted by Deloitte shows that chatbots have a significant impact:
The results are noticeable. In the companies studied, the positive impact on HR is real:
Automation of 80% of repetitive tasks
65% reduction in the personnel load
Gain in time equivalent to 1 full-time employee
The positive effects are not only visible on the HR department, but at the level of the whole company. In companies that have implemented a chatbot, surveys of employees show an increase in the employee engagement rate, and a higher level of satisfaction with HR follow-up.
The chatbot is a powerful tool for optimizing and increasing employee satisfaction.
To free HR services from low value-added tasks, the chatbot needs to get user adoption as quickly as possible. It must not remain an optional tool, but earn a place of choice in the relationship of employees to their HR department. The first challenge will therefore be to connect the chatbot to the HR management tool, to maintain the reflexes of the past while creating new ones.
To be able to offer a personalized experience to employees, it is imperative that the chatbots interact with internal tools (Workday, ADP, Cegid, etc.) in order to have real-time relevant information.
In addition, the employees must be able to exchange on the communication channel that he uses on a daily basis. It will connect the chatbot to employees’ communication channels, to keep the scope identified by employees so that it is shared by all of them.
Finally, the chatbot must be the subject of a communication within the company. If the collaborators do not know how and why to address the chatbot, it will be quickly put aside. It will be necessary to ask clearly and sufficiently upstream about what does or does not require the transition to human interaction.
To remain competitive, companies must meet new challenges, including:
- Win in competitiveness and creativity
- Increase productivity
- Be attractive by improving well-being at work
- Improve the retention rate by serving its employees to the best of its ability
The chatbot can be the solution, especially at the HR level. It simplifies and automates repetitive processes to free up time for employees on high value-added activities, upscale internal services by improving response rates and waiting times, or accompany employees to make companies more innovative.
Technology frees up time for man and eliminates repetitive activities, giving time for creative, complex actions that are essential to his development.