In 1966, the first chatbot in healthcare called ELIZA was released. ELIZA used response selection and pattern matching in order to imitate a psychotherapist. However, this chatbot had limited communication abilities and knowledge.
Nowadays, chatbots offer nutrition tracking and facts, mental healthcare consultation, diagnosis of symptoms, and more.
What Are Chatbots Healthcare?
Chatbots are artificial intelligence programs that can stimulate a conversation with a user through phone, mobile applications, and websites. One of the best things about chatbots is that they don't require updating and downloaded, unlike other applications.
Chatbots have already gained popularity in baking, social media, new media, and retail. Most people engage with chatbots on a daily basis. From playing a conversation-based game on Facebook Messenger to navigating bank applications, chatbots are definitely starting to catch on.
Over the years, voice or text-based interfaces have increased, and they have taken their place in healthcare.
Healthcare providers are starting to leverage these tools to cut down on redundant costs and better patient care. Chatbots are beginning to be available either on messenger, on websites, or through standalone apps.
Study on Using Health Chatbots
According to a study on using health chatbots, there are several valuable assets of using chatbots in healthcare.
- Scalability – the ability to react with several users.
- Real-time interaction – the capacity to offer prompt answers.
- Personalization – some apps make use of measurements of physical vitals like body temperature, heart rhythm, and oxygenation, which are calculated through mobile sensors.
- Monitoring – tracking and awareness of user's weight changes, anxiety, and general behavior in order to urge better habits.
- Anonymity – users can remain anonymous, which can be especially important in mental health and other sensitive issues.
One of the uses for chatbots in healthcare is scheduling appointments directly from the chatbot. If the situation isn't urgent, a chatbot can check for a patient's sickness. It can do this by analyzing their medical history and asking a few simple questions.
Chatbots can provide medical information and answer patients' questions. They can also handle insurance inquiries for patients and submit requests for prescription refills.
How Are Chatbots Used In The Healthcare Industry
There are a few chatbots you can use in the health industry:
- Transactional chatbot – helps you buy a service or product
- FAQ chatbot –that offers answers to the most frequently asked questions
- Conversational chatbot – keeps users engaged
- Prescriptive chatbot – provides therapeutic solutions
- Predictive chatbot – analyzes user behavior and answers in accordance
- Informative chatbot – offers valuable information in the form of pop-ups and notifications
At Ideta, we let you have complete control over your chatbot's design. You can change your bubble's shape, color, icon, and pop-up size. If you want to learn how to use a chatbot properly, make sure you visit our website and read about the best chatbot practices in 2021.
Benefits of Chatbots Healthcare
When it comes to the benefits of healthcare chatbots, we must say that all stakeholders share the benefits, and the advantages are enormous.
As the number of health chatbots increases with incredible speed, we decided to compile a list of these chatbots' key benefits.
Around the Clock Availability
Doctors try their hardest to dedicate enough time to every patient, but the reality is, they are on a tight schedule. Healthcare chatbots, on the other hand, can personally assist you whenever you would like since they are available 24/7.
While doctors are focusing on saving lives, chatbots can give you tips, provide medical information, remind you about your medication, and monitor your well-being.
Fewer Resources Spend by The Patient
Chatbots bring a lot of benefits to patients. Besides quickly accessing medical advice with the push of a button, they will also spend less money on unnecessary tests and treatments. Patients will also save time by not commuting to the doctor's office.
By cutting off the trip to the doctor's, patients will also save the money they would have spent on transportation.
Reduced Workload for Medical Workers
The workload of a medical professional will be significantly decreased by reducing hospital admission, unnecessary procedures and treatments, and hospital visits.
Records Patient Data
Through easing patient interaction, chatbots can record the data of patients. Chatbots can then store this data in the system of the medical facility to facilitate symptom tracking. They will also ease patient admission, medical record keeping, and doctor-patient communication.
An adequately designed chatbot can handle multiple people at once, which cuts down the labor expenses that would've occurred if you had to hire new employees. Also, customers expect medical facilities to be available 24/7.
By having a chatbot, you will be able to be accessible at all times and not cover the costs for shifts all through the day.
Can Handle Many Requests
Sometimes, there are too many patient requests that the medical team can't attend in a timely manner. A chatbot can efficiently deal with thousands and thousands of requests. The best part is, you won’t have to hire more people to handle the situation.
Final Thoughts – Is Chatbots Healthcare Worth It?
Chatbots make connecting simple for patients, and they provide instant conversational responses. The three main areas where they can be extremely helpful are mental health, patient engagement outside medical facilities, and diagnostics.
Chatbots can never replace the expertise of a doctor, but combining patient care and AI improves the efficiency of the healthcare system. They can create better solutions for the health industry by fast-tracking and simplifying their services without compromising their quality.
At Ideta, we imagine a future where chatbots have a crucial role in people's health. Chatbots have the potential to improve the healthcare industry significantly. These friendly and helpful tools are advancing at such a really fast pace. So, that there's no predicting what will happen in the next decade.
Check out how Ideta’s client, Biogroup, automated more than 65 000 conversations in 3 months